Terms and Conditions

The Legal Stuff

Thanks for visiting

Thanks for viewing the Foodbox.co.nz website. Please read the terms and conditions carefully. By using Foodbox.co.nz you are agreeing to the terms and conditions laid out below.

Current Promos:

Coupon and voucher codes are not valid in combination with each other: only one may be applied to an account for a given order. The Free 1.5L Apple and Orange Juice from The Apple press is a gift with any order which contains a chiller box - to receive the juice, you must order a chilled product such as meat, fish, milk, or cheese. This offer ends Friday April 12 2019. While Supplies Last.

Purchases and deliveries

We endeavor to get your order to you within our stated delivery times, however cannot guarantee delivery on time. We are not liable for any mis-deliveries due to incorrect addresses being provided. We reserve the right to accept or refuse orders for any reason.

We can't absolutely guarantee supply of all produce listed due to environmental supply factors out of our control. However we do guarantee an equivalent replacement item to the full value should we not be able to source something from the online list.

Failure to pay for a box does not necessarily mean your delivery will be cancelled. You must cancel your delivery and not rely on non-payment as a form of cancellation.

Credit Card payments

Payments are processed through the secure DPS Payment Express system. Any credit card details stored for recurring payments are done so on the DPS system. No credit card information is stored by us and we are PCI compliant. Payments must be received before an order can be dispatched.

Automatic payments

Automatic payments must be provided with a notable reference number. We take no responsibility for automatic payments made that cannot be traced to a customer. Automatic payments must be received prior to an order's dispatch.

Cancellation policy

Due to the perishable nature of our products we are unable to accept cancellations or make amendments on delivery day. However if you change your mind about your purchases we can amend your order up until 5pm the day before delivery. Foodbox uses a system of confirmation popups instead of emails to reduce the number of unnecessary emails in your inbox. By hitting 'confirm', you have added the item to your upcoming deliveries and acknowledged that you wish to receive it. Any changes can be made up until 11:30pm on the evening before your delivery is scheduled to be dispatched.


Due to the perishable nature of produce, if you are unhappy with any of our products please notify us within 1 day of delivery, so we can come to the best resolution for you. If the issue cannot be resolved and we can't deliver a replacement item we will credit or refund the payment for the unsatisfactory item(s).

Regarding chiller box returns: We do our best to credit your account for the chiller box return within the week that it is returned. Chiller boxes must be returned within 6 months of the order for the credit to be applied. If your box is delivered outside of our regular delivery areas within Auckland, Hamilton, and Tauranga - we are unable to collect or credit chiller boxes and packaging. Chiller boxes are collected on the day of your next delivery - unfortunately we cannot send a courier to collect a chiller box unless another delivery is scheduled.

Outstanding Debt

If you incur any outstanding debts we will in the first instance try to recover the outstanding monies through our own internal recovery process. Should this process not recover the outstanding debts your debt will be transferred to Baycorp for collection. Baycorp fees will be added to your debt and you will be required to pay for collection costs. To do this we would disclosure your personal information to Baycorp.


We try to guarantee the accuracy of all information in this website however this website is provided on an "as is" and "as available" basis without any endorsement or representation made and we make no warranties of any kind in relation to the Foodbox.co.nz Ltd website. We make no warranty that the Foodbox.co.nz Ltd site will operate on your computer free from errors with no loss of information when transmitting data through the Foodbox.co.nz Ltd website or server. All information on this site can be changed at any time without notification. Foodbox.co.nz offer no warranty that the use of this site will not result in the "infection" of computers with internet based contamination such as, but not restricted to viruses or "Trojan Worms".

Foodbox.co.nz reserves the right at anytime, without notice to modify, suspend or terminate operation of this site, block users from accessing the site or to interrupt the operation of the site.

Limitation of Liability

Except where prohibited by law Foodbox.co.nz will not be liable for any indirect, consequential, exemplary, incidental or punitive damages.

Personal and password details

You are entirely responsible for maintaining the confidentiality of your personal details at all times, including credit card and any personal account details. You agree to notify Foodbox.co.nz immediately of any discretion or unauthorized use of your personal details.

If insufficient personal information is not supplied, or is not satisfactory to us, then we reserve the right to refuse an application to register to use Foodbox.co.nz.

Collection of information

We collect personal information for the purposes of:

a) processing your registration application

b) processing and delivery of your orders

c) enforcing and legal or other rights we may have against yo in any manner that we see fit

d) send you any advertising or promotional material

e) enhancing the Foodbox.co.nz shopping experience

Collection from other sources

By using us, Foodbox.co.nz you also authorise us to collect personal information about you from any other source available to us including, but not limited to, credit referral agencies and your bank (present and past).

Foodbox.co.nz use of cookies

Foodbox.co.nz online does use 'cookies.' For tracking your user experience and for marketing purposes.

Website analysis tools

Foodbox uses Google analytics to collect information by placing a small piece of code on each page which counts the statistics. This non personal information gained is aggregated by Google Analytics and enables us to measure activity within our websites which in turn is used to continually improve the customer experience online.

Emails sent to Foodbox.co.nz registered shoppers may include code that measures email response and click through activity.

The last legal bit, nearly there.


We may disclose your personal information to:
a) our employees
b) research or marketing firms
c) credit referral agencies

Any personal information that you provide to us through Foodbox.co.nz shopping will be collected and held by us or on our behalf. We have taken many steps, from both technical and systems perspectives, to ensure that customers information is well protected.

Your Right of Access

You have the right to access and seek correction of your personal information held by us. This is easiest updated in the My Foodbox page or give us a call on (09) 265 1054

To view our full privacy policy /privacy-policy

You assume total responsibility for the use of this site.