Frequently asked
questions
If you can't find an answer to your questions here, please email us at orders@foodbox.co.nz
Once saved, your Foodbox delivery contents will be updated for future orders.
No. If you're happy with the contents of your Foodbox or of the base Foodbox you have chosen from our Boxes, you don't need to change anything.
Customisation to orders is available on subscriptions, any customisations to a Box you're ordering are to be made before 4 pm, the afternoon before your delivery day.
Eg. Your delivery day is Sunday, so finish any customisations to your Box order before 4 pm on Saturday afternoon.
Once saved, your next Foodbox delivery contents will be updated for that order only.
We change our Foodboxes based on seasonal availability.
The price will be as displayed and if you do not make any changes to the box, the price will stay the same.
The price will only change if you add or remove items from your Foodbox.
Once you make any changes the price of your Foodbox will adjust.
Please note
if you subscribe to the box, the price may fluctuate a few dollars either way from week to week, due to produce price fluctuations, but we do our best to keep it as similar as possible.
One-off orders are locked in when the order is placed, so they are not customisable. But a reminder you can order right up until 4 pm the afternoon before your selected delivery day, so if you’re not 100% on what you need in your order just make your order closer to that cut-off time.
E.g. if you would like your items to arrive on a Wednesday, you can place orders right up until Tuesday, 4 pm.
Ordering
We currently deliver to Auckland and its surrounding areas, like Pukekohe, Waiheke Island and Piha.
However, we will keep adding new areas we deliver to, so enter in your post code to see if we deliver near your home or workplace
.
Deliveries can be made up until 8:00 pm on our delivery days. Due to the way our tracking is set up, we cannot offer an exact delivery time, however, if you’d like a rough timeframe, email us on your delivery day at orders@foodbox.co.nz or call us on 0800 4 FOODBOX (0800 4 3663 269) and we can advise you based on the tracking.
Our delivery is free for all Auckland postcodes within our delivery zone.
A public holiday can at times push your delivery date out by one day, and if this is the case you will be notified via our weekly email.
If your delivery was effected, it will go back to normal the following week.
We deliver to all areas on Sunday, Monday, Tuesday, Wednesday, and Thursday.
Delivery
When making a one-off purchase your order is confirmed and your payment is taken when you check out.
your first payment is taken when you first check out to verify your card and create your new subscription. For your Second order and beyond, your payment is taken at 4 pm the afternoon before your chosen delivery day.