FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

How Foodbox Works

Sign Up to Foodbox

Select your foodbox and set up your subscription for a weekly,  fortnightly or one-off delivery. Enter your address and choose your next available delivery day.

Order Online

Leave the box contents to us or customise your foodbox. Your box is fully customisable and you can easily add or remove items from your box with a few clicks.  Click add to cart and proceed to the checkout to confirm your order. Enter in a few additional details to register and then add your payment details.

Please note order confirmation and payment is processed at 6.30 pm 48 hours prior to your delivery. Once processed you will receive your order confirmation email.

Fast & Friendly Delivery

Our delivery partners deliver direct to your door. Not home? Add delivery instructions to your order to let us know a safe place to put your Foodbox and we will leave it there. 

Frequently Asked Questions

If you can't find an answer to your questions here, please email us at orders@foodbox.co.nz

Subscriptions

Select your foodbox and set up your subscription for a weekly, fortnightly or one-off delivery. Enter your address and choose your next available delivery day. 

Leave the box contents to us or customise your foodbox. Your box is fully customisable and you can easily add or remove items from your box with a few clicks. Click add to cart and proceed to the checkout to confirm your order. Enter in a few additional details to register and then add your payment details.

Please note order confirmation and payment is processed at 6.30 pm 48 hours prior to your delivery. Once processed you will receive your order confirmation email.

Our delivery partners deliver direct to your door. Not home? Add delivery instructions to your order to let us know a safe place to put your Foodbox and we will leave it there.

Skip a delivery or cancel your subscription before your next order cut-off time.

Set up your payment details by clicking the account icon and navigating to payment details. Pop in your credit card details then click submit and you’re done.

Please note we use Windcave as our payment partners and when verifying a new credit card they process a holding fee of $1. This will be refleased back to your card within a day or two.

Click the account icon and select addresses from the dropdown list. Click we’re moving and enter in your new delivery address.

We use Windcave as our payment partners. When a new credit card is being added as a payment method, Windcave process a $1 holding fee to verify the credit card which will then be released after verification.

We process orders and payment at 6.30 pm, 48 hours prior to your delivery day.

Loyalty discounts are only valid for weekly or fortnightly subscriptions. Our 20% loyalty discount will be automatically applied to every fourth order from the date of your first delivery.

No. You are only eligible for the 20% discount when your orders are a weekly or fortnightly subscription.

You can cancel your subscription by clicking on the account icon, selecting subscriptions in the dropdown menu and clicking remove on the subscription you wish to cancel.

Ordering

Login to your Foodbox account. Select upcoming deliveries and browse the weeks box contents. Add or remove items to your liking then hit save. Once saved, your Foodbox delivery contents will be updated for that week.

No. If you’re happy with the contents of the weeks Foodbox you don’t need to change anything. 

We publish our Foodbox contents every Friday. Once published, you can make any  changes you like. Add or remove items to your liking by 6.30pm, 48 hours before your delivery day.

Yes. First-time orders automatically default to a weekly subscription under frequency, however, this can easily be changed to a One Time Only Foodbox.

When we publish our Foodboxes on a Friday the price will always be the same. The price will change when you start to add or remove items from your Foodbox. Once you make any changes the price of your Foodbox will adjust. 

The cut-off for customising your Foodbox is 6.30pm, 48 hours before your delivery day.

Delivery

Our main delivery areas are Auckland, Hamilton, Tauranga and Wellington. We have some additional delivery areas around these that we deliver to as well. Jump online, select a foodbox and enter your address in to see if we deliver to you.

Deliveries can be made up until 8:00 pm on our delivery days. Due to the way our tracking is set up, we cannot offer an exact delivery time however, if you’d like a rough timeframe, email us on your delivery day at orders@foodbox.co.nz and we can advise you based on the tracking. 

Our delivery fees start from $12.00 and includes track and trace and delivery notifications. 

A public holiday will usually push your delivery date out by one day. For example, if Monday is a public holiday, Monday deliveries will be pushed to the Tuesday, Tuesday deliveries will be pushed to the Wednesday and so on. Deliveries will go back to normal the following week.

We deliver Monday to Friday every week.

Afterpay

Unfortunately, because of the way Afterpay is setup, we cannot allocate voucher codes or loyalty discounts to your account.

When using Afterpay, you can only submit your customised Foodbox once. Make sure you are happy with your selection before confirming and updating your Foodbox.

Because of the way Afterpay works, we cannot apply credits to your Foodbox account when using Afterpay.