Frequently Asked Questions


We know- It's a lot to take in all at once. Here are some answers that will probably help - but if you're still left with questions, don't hesitate to call 0508 KUMARA or email us at orders@foodbox.co.nz!


When will I get my delivery?

We deliver to different areas of Auckland, Tauranga, and Hamilton on different days of the week. What day we deliver your box will depend on where you live. You can check out our All About Deliveries page to find your delivery area, or visit your My Foodbox page to see what day your order is scheduled to be delivered on. On that date, you can expect your delivery between 3:30 and 6:00pm. We'll contact you if our drivers are running late for any reason.

How much is Delivery?

We're local to Auckland, so delivery within that area (plus Tauranga and Hamilton) is $6.50. If you live outside of our delivery areas, we can still get you a box, but we'll have to courier your box so the price will change depending on where you are. You can click "Show Delivery Summary" in the My Foodbox page to view the freight cost of your delivery. You can also check out our All About Deliveries page to see if you're in our delivery areas.

How do I pay for my Foodbox?

We don't store any of your Credit Card info, but we still need you to enter it when you add an item to your box. Your card won't be charged until your delivery day. 

How do I make changes to my Box?

We offer three different box options. If you'd like to have complete control over the items in your box, select the 'configurator' option and add or remove any available products for the week. If you'd like to remove the entire box, remove it by clicking 'remove' on the product page. You can also control the date on which your box comes, and set its frequency to one time, weekly, or fortnightly. 

I don't want this week's delivery - how do I stop it?

Due to the perishable nature of our products we are unable to accept cancellations or make amendments on delivery day. However, you have up until 11pm the night before your delivery to make changes to your order on the website. If you'd like, you can also set vacations for your box or put it on hold so it won't be delivered if you're not there to enjoy it. Keep in mind that removing a box from the My Foodbox page will remove with it any of your saved preferences.

I'm not happy with the quality of my delivery - what should I do?

Due to the perishable nature of produce, if you are unhappy with any of our products please notify us within 1 day of delivery, so we can come to the best resolution for you. If the issue cannot be resolved and we can't deliver a replacement item we will credit or refund the payment for the unsatisfactory item(s).

I forgot my password! How do I fix it?

Call us on 0508 KUMARA. We can reset your password for you so that you can get into your account once again!